1. Order Cancellation by Customer

  • Before Order Processing:
    Customers can cancel their order free of charge within 24 hours of placing it or before the order has been processed for shipping, whichever is earlier.
    • To cancel your order, please contact our customer support team at customercare@saheliyan.pk with your order details.
  • After Order Processing:
    Once an order has been processed or shipped, it cannot be canceled. Customers may refer to our Return and Exchange Policy for further assistance.

2. Order Cancellation by Saheliyan

Saheliyan reserves the right to cancel orders under the following circumstances:

  • The product is out of stock.
  • Payment verification fails or is incomplete.
  • The shipping address is incomplete or invalid.
  • The order violates our terms and conditions or is flagged as suspicious.

In such cases, customers will be notified via their registered contact information, and a full refund (if applicable) will be issued promptly.

3. Refund Process

  • Refunds for canceled orders (where applicable) will be processed within 7-10 business days after the cancellation is confirmed.
  • Refunds will be issued to the original payment method used during purchase.

4. Important Notes

  • Custom or personalized orders cannot be canceled once they are in production.
  • For further assistance, reach out to our customer support team via email at customercare@saheliyan.pk or call us at +92 330 888 1688 during business hours.



Payment Terms

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. We also offer Cash on Delivery in Pakistan.

For international orders, we offer following payment methods:
1. Credit Card
2. Bank Deposit
3. Western Union/Moneygram

International Shipping charges will be calculated at the time of check-out based on the buyer's location and number of juttis being ordered.

Please note following terms and conditions:
- Custom duties or any sort of taxes applicable on the imported product will be payable by the customer (i.e. the importer).
- No returns/refunds or exchanges will be entertained
- This offer is not applicable on wholesale orders. Please contact Support Team at +92 330 8881688 for wholesale shipping details.

Delivery Terms

We offer Free Shipping and Cash on Delivery in Pakistan. We have deployed the services of Pakistan’s most trusted logistics companies with a wide delivery network for shipment purposes. The order would take around 7-10 working days to reach you depending on your location.

The shipping time for customized and out of stock products would be a bit longer. Saheliyan team member will contact you and keep you posted on the approximate shipping time once the order is placed.

Outlier Locations

Though we use some of Pakistan’s largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your goods reach you.